June 2024

This month’s update brings some bug fixes to keep your Solver experience perfect. This month’s special update for our favorite users is a brand-new connector! With this cloud update, we will be introducing the ability for Solver users to connect their Zendesk accounts to the Solver suite. This connector will allow for certain datasets to be brought into the Data Warehouse and used to create reports and queries based on your Zendesk Data. More updates to this connector will follow. See the notes below for more information.

For any questions, please contact Solver Support (support@solverglobal.com)

We would also like to take this opportunity to remind you all that Ascend, our user conference, is coming up on your calendars in a few months. This conference is a great opportunity for users to come together to learn and meet with our top representatives about their favorite reporting and planning product. Learn more at the official Ascend website. Contact your Solver Sales representative to find out more.

New Features and Enhancements

Data Warehouse

• Solver’s Zendesk Connector
  • The Zendesk connector brings the Solver Suite of tools to your disposal for your pertinent applicable Zendesk Data.
    • For more information on the connector and linking Zendesk to your Solver account, see this article.
    • Zendesk is available now in the Connector Marketplace for all customers.
      

Administration

• Added automation to enhance the Tenant creation process for Customer Administrators.
  • Creating a tenant can now be done instantly for customer admin. This requires an empty tenant to be available. Users must still contact support in order to duplicate tenants ie: copying production to a sandbox tenant. Click here for more information about tenant creation.

Bug Fixes

Data Warehouse

• Fixes an issue with performance issues when loading 50k+ rows on the Dimension Overview screen without using Saved View.
• Fixes an issue where the green toast notifications that are triggered when deleting a tree, were not appearing.
• Fixes an issue where some D365 Business Central jobs would fail with the error message “Transient error occurred, please try to run the job again” when the job was configured to use the Delta Load feature.