This article will detail the system requirements of Solver Cloud.
Browser Requirements
Solver takes advantage of the latest HTML technologies and is therefore supported across all major web browsers including:
| Browser | Version |
| Edge | v16+ |
| Firefox | v90+ |
| Chrome | v90+ |
| Safari | v14+ |
While Solver does not have a mobile app at this time, Solver can be accessed from your mobile browser. However, due to mobile browser versions differing from desktop browsers, Solver is not fully supported on mobile devices.
Desktop Requirements
For users who will be running reports from Excel using Report Designer, the following system requirements are required:
- These requirements are only for those who will be using Report Designer.
- Current Report Designer Version & Build: 5.2.40312.1000 (March 2021)
| Feature | Specifications | Comments |
| Operating System | Windows Server 2016+ Windows 10+ | 64 bit only |
| Office | Office 2016 64bit Office 2019 64 bit Office 365 | 64 bit only |
| Ram | 16GB+ | |
| Processor | 64 bit | |
| Hard Drive Space | N/A | SSD recommended |
| Internet Access | Port 443 must be open Ability to access Solverglobal.com | |
| Other Software | .net framework 4.7.2+ Visual Studio Tools for Office 2010+ Microsoft Visual C++ 2010+ |
As an end user, you will need internet access to the Solver Cloud site. Providing a wildcard for any solverglobal.com URL ensures that this machine is compatible with Solver Cloud URLs today and in the future. If you need specific URLs, please contact Solver Support.
Solver Gateway Requirements
Solver Gateway creates a secure connection between Solver Cloud and on-premises data sources including:
- SQL Server
- Excel file
- CSV file
The Solver Gateway requires the following system configuration. It is important to note that a gateway install is per tenant, so if you have purchased 2+ tenants, you must have 2+ machines.
| Feature | Specifications | Comments |
| Operating System | Windows Server 2012+ Windows 8.1+ | Recommend to install on a server with a service account |
| Ram | Min 16GB ram | Data uploads can be ram intensive, the larger your data uploads to Solver, additional ram may be required on this machine. It is not uncommon for these machines to have additional software and anti-virus software than can take up ram resources. We recommend a dedicated 16gb+ that the Gateway can have access to. |
| Processor | additional 40GB of free storage space | 64 bit recommended for organizations planning to upload large data counts |
| Hard Drive Space | additional 40gb free storage space | Gateway logs (rolling 3 days) application data found in C:\ProgramData\Solver\Gateway |
| Internet Access | Port 443 must be open Ability to access Solverglobal.com | This can be modified within the Gateway install if desired |
| Other Information | One gateway install per tenant | For organizations choosing to use SQL as a data source, the Gateway server must be able to communicate with the SQL server (default port 1433) |
The Solver Gateway connects to multiple Solverglobal URLs. Providing a wildcard for any solverglobal.com URL ensures that this machine is compatible with Solver Cloud URLs today and in the future. If you need specific URLs, please contact Solver Support.
Solver Hybrid Agent Requirements
Solver Hybrid Agent allows organizations to create a secured connection between Solver Cloud and supported, on-premises data sources (“supported ERPS”) including:
Notes: ERP budgeting supports budget write-back from Solver to that ERPs General Ledger table only except for SAP B1.
SAP B1 budget write-back writes budget transactions back to tables created by the Solver application on the SAP database. Organizations can then create an SAP B1 budget import form of this data, importing these numbers into SAP B1.
Solver’s Hybrid Agent requires the following, minimum system configuration:
| Feature | Specifications | Comments |
| Operating System | Windows Server 2012+ Windows 8.1+ | Recommend to install on a server with a service account |
| Ram | Min 16GB | |
| Processor | 32 or 64 bit supported | 64 bit recommended |
| Hard Drive Space | additional 20GB free storage space | |
| Internet Access | Port 443 must be open *.solverglobal.com1 | This can be modified within the Gateway install if desired |
| Other Information | The Hybrid Agent server must be able to communicate with the SQL server (default port 1433) |
The hybrid agent connects to multiple Solverglobal URLs. Providing a wildcard for any solverglobal.com URL ensures that this machine is compatible with Solver Cloud URLs today and in the future. If you need specific URLs, please contact Solver Support.
Solver Integration Customization
The Integration Customization tool is an add-on to the Hybrid Agent allowing organizations to expand the base Solver-provided integration package for their ERP to support the customizations specific to their ERP. All ERPs as listed above are supported.
Integration customization is intended to be installed on the Hybrid Agent machine, and therefore, the system requirements of the hybrid agent apply to the Integration Customization app.
Frequently Asked Questions
- Can the Hybrid Agent be installed on the Gateway Server?
- Yes, it can. Please adhere to the Gateway system requirements for this configuration. The two combined applications are resource-intensive, additional ram may be required.
- Can I install the Gateway or the Hybrid agent in the DMZ?
- Yes, you can. As a reminder, this computer will need to be able to communicate with the SQL server which is typically on the domain.
- What authentication methods do the Gateway and Hybrid Agent support?
- Both SQL or Windows Authentication.
- Do the installers have to be run as a computer admin account?
- Yes.